Frequently Asked Questions
All of our prices are stated in United States Dollars, U.S.D. ($).
We accept all major credit cards, as well as PayPal.
If you would like to modify or cancel your order, please email us at firstname.lastname@example.org immediately after you have purchased your product. We will email you within 24 hours to confirm your changes and any further instructions. If it's been more than 24 hours, or once we have shipped your order, you cannot cancel or modify your order.
If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours.
We do our best to process most orders within 1-2 days, but please allow 2 - 7 business days of processing and production time for your order to ship out. You will receive an email with a notification when your order has been shipped.
For product-specific shipping times, please refer to the information stated within each separate product page.
Standard average shipping times:
United States & Australia: 5-15 business days
Canada & New Zealand: 10-25 business days
International: 10-30 business days
There are circumstances that are out of control (natural disasters, holidays, or other carrier-related delays) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time.
Additionally, if you order multiple different products, the products may arrive at different times if the products are shipped from different warehouses.
Please refer to our shipping & returns page for more information.
Our products are shipped from fulfillment centers in the U.S., U.K., France, Spain, China, Australia or Canada, depending on the availability and logistics of the products.
We provide tracking for every order. Tracking will be available once your product is shipped. If you order multiple different products, the products will have different tracking numbers if they are shipped from different warehouses. If you need help tracking your order, click "Track Your Order" at the top of the page or contact us at email@example.com.
Click here to visit our tracking page, then enter your tracking number that you received in the shipping confirmation email.
Alternatively, you can enter your order number and email instead, and you will be able to track your order.
If your tracking number is not showing any information, please wait 2-4 days before trying to track your package again. If your package is showing information but it is not updating, your package is making its way to your country and will be updated once it is picked up by your local postal office. If you have any issues with your tracking, please contact us at firstname.lastname@example.org.
Please note that most countries have their own rates and fees for customs for internationally shipped goods. It is your own responsibility to know the rules in your specific country of residence. Custom taxes and duties are regulated by your government and postal office. The customer is responsible for paying custom duties/taxes.
We sometimes ship your order in separate packages with multiple tracking numbers to optimize delivery times, logistics and to meet weight restrictions. Please refer to your tracking numbers to see when your other items are going to be delivered to you.
If you have misspelled or auto-filled your address incorrectly, simply send an email to email@example.com and give us the correct information.
To reduce the carbon footprint and the climate impact, we do not accept returns. If you do not like your item(s), please dispose of them according to your local guidelines to help our planet and reduce the environmental cost.
Please contact us at firstname.lastname@example.org with images of your damaged product(s), and we will be happy to assist you.