Payment policy

Payment Options
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• Credit Card
We accept a wide range of credit cards, including Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Union Pay, ensuring a convenient and secure shopping experience for our customers.

Paying with Your Credit Card
At FLTFLT, you can make payments securely using your credit card directly on our website. Rest assured, we do not collect or store your credit/debit card number or any personal information during the payment process. For any queries related to your transactions, we recommend contacting your card-issuing bank for further assistance.

Common Reasons for Declined Payments
If your credit card payment is unsuccessful, there could be several reasons. Here are some common issues and troubleshooting steps:

  1. Card Limit Reached:
    • Verify your credit limit.
    • Check the maximum single transaction amount allowed on your card.
    • Confirm the number of transactions permitted within a specific timeframe.
    • Ensure your card supports online transactions.
    • Inquire with your credit card company about automated billing permissions or if they require verification for certain charges.
    • Confirm that your card accepts international charges.
  2. Incorrect Credit Card Information:
    • Double-check the expiration date on your credit card.
    • Ensure the credit card number is accurate and up-to-date.
    • Verify that the telephone number and billing address provided match those on file with your credit card company.
  3. Other Errors:
    • For various other reasons, payments may be rejected. In such cases, contact your bank's Level 2 support to understand why the payment was declined. Common error messages include "Declined," "Do Not Honor," "Processor Declined," and "Transaction Not Allowed."

Resolving Payment Issues
To address a payment problem, the first step is to contact your bank or credit card provider. Request to speak with Level 2 support, as they will have the necessary information to assist you. Explain that you attempted to make a payment to FLTFLT, provide the date, and share the error code and message received. Ask your bank to explain the reason for the decline and what steps they will take to prevent future rejections. Once your bank confirms the issue has been resolved, retry the payment by completing the checkout process on the FLTFLT payment page.

Alternative Payment Methods
If your payment still fails after following the above steps, consider using a different credit or debit card. Alternatively, you can opt to pay via PayPal by clicking on the PayPal link on our payment page. Please note that if you fund your PayPal payment with the same credit card, the credit card provider may still reject the transaction.

Contact Us
Should you continue to experience difficulties making a payment, please do not hesitate to reach out to us. You can contact us via email at fltflt1@hotmail.com or by phone at 614-975-8891. Our customer service team is available to assist you with any payment-related concerns.

Address
3480 Palmer Road, Columbus, Ohio, United States

Thank you for shopping at FLTFLT, where fashion meets comfort and style!