Average transit times:
- Express Shipping (when stated on product page): 2-7 business days
- Regular Shipping:
United States & Australia: 5-15 business days
Canada & New Zealand: 10-25 business days
International: 10-30 business days
There are circumstances that are out of control (natural disasters, holidays, or other carrier-related delays) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time.
Additionally, if you order multiple different products, the products may arrive at different times if the products are shipped from different warehouses.
All shipping times exclude clearance and/or custom delays.
In order to reduce the carbon footprint and the climate impact, we do not accept returns. If you do not like your item(s), please dispose of them according to your local guidelines to help our planet and reduce the environmental cost.
Refunds (if applicable)
If there is something wrong with your order, please send us an email with attached images about your problem(s). If your order is damaged and/or not functioning as intended, we will review your images and notify you of the approval or rejection of your refund. Please note that we do not offer refunds after 30 days have gone since receiving your product(s).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Replacement/Exchanges (if applicable)
If your product arrives damaged or defective, you are eligible for a free replacement after an internal review. Please send us an email with attached images of the damaged or defective product, and we will reply after we have reviewed your email.
We do not currently offer refunds if your item was a gift.